Policies

Shipping

Products will generally ship by ground within 1-5 business days from purchase date. Typical shipping times within continental North America is approximately 6-9 business days. Shipping on bikes is free in North America unless otherwise noted (applicable to most locations within North America). Some exceptions will apply that are outside of our couriers’ regular service area and will be subject to shipping charges.

All standard sized products will be shipped via UPS, DHL or Canada Post. All oversize packages will be shipped via a local trucking company.

Rush shipping is available for additional charge.

Damage

Always inspect your product before signing. If the product arrives damaged DO NOT SIGN FOR IT. Reject the package and have it returned to sender. If the product is signed for, the liability falls on the purchaser to file a claim with the shipping company.

Taxes

USA Shipments are tax free. Purchases in Canada are subject to 5% GST and individual provincial regulations.

Returns

Returns are accepted for of new products within 15 days from the date of purchase. Customer must have authorization to return goods and item must eligible for return. Purchaser is responsible for all shipping fees associated with the claim. Returns are not accepted on demos, sales samples or used products. Please contact info@lochsidecycles.com to obtain a RA before returning.

Warranty

At Lochside Cycles we stand behind the bikes we build. Our Lochside bike frames and forks have a one year warranty free from defects in material and/or workmanship. Warranty also includes all other bicycle components to be free from manufacturing defects for 60 days. 

NOT included in the warranty are: Improper assembly/maintenance, paint or finish, cosmetics, and general wear & tear. PLEASE NOTE: Cranks, pedals, threads etc. that are stripped due to parts not being tightened properly by the rider are void of warranty. Bicycle tubes, tires, brake pads cables and grips are not covered under warranty. The warranty applies only to the original owner and is non-transferable. Proof of purchase may be required.

We recommend all bikes purchased be assembled by a certified bike shop mechanic.